It used to be that if you need to check patient Medicare eligibility or claim status, you have only two options: Call the Interactive Voice Response (IVR) system at (866) 931-3903 Use the ANSI 270/271 Beneficiary Eligibility Inquiry transaction at the CMS data center Anybody who has used the IVR system knows it’s an annoying […]
I’ve been trying to get through to Palmetto GBA’s Provider Enrollment Dept for the past 2 days. Here’s a tip to get through. Use two phone lines and alternately redial when the call goes directly to answering machine. The message that says “..you have reached this recording because we are experiencing higher than expected call […]
Things are going from bad to worse. Provider enrollment incorrectly linked one of our provider’s corporate tax id to his personal NPI and deny the entire batch of claims for lacking information. I’m trying to enlighten them on this matter but have been able to get through to Provider Enrollment as ‘all circuits are busy’ […]
It used to only take a couple of weeks to set up electronic billing with NHIC now it takes approximately 40 days and that is if you submit your request online. Also, you can only submit online (Electronic Data Interchange Application Online Request Form) if the provider is already billing electronically. Here’s the link: http://www3.palmettogba.com/pgx_ediRequest/index.jsp […]
Lacma and Palmetto are hosting two educational seminars on the J1-Post Transition on December 9, 2008 to address the issues provider are facing with the switch from NHIC to Palmetto. Free to Lacma members and cost is $100/person for non-members. Please see www.lacmanet.org for full details.
We called in to Palmetto Provider Enrollment to follow up on an application sent in for one of our provider to change his correspondence address. We were on hold for 2 hours and when we got thru, we were told that they needed a more completed application. When we asked why do we need to […]
It is now 6 weeks into the transition and Palmetto’s Medicare CMS contract transition is still causing financial strain for thousands of clinics and providers. So we thought it would be fun to track and share some of our own issues. Yes, Palmeto – you’re so special that we’ve created a whole section on our […]